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Support My IT

Create a secure, scalable technology foundation that keeps your business productive and growing.

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Secure My Business

Reduce risk, strengthen resilience, and stay ahead of evolving cyber threats. 

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Automate My Business

Eliminate manual work, increase efficiency, and empower teams with AI and automation.

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Modernize My Technology

Transform legacy systems into modern platforms that improve performance and accelerate innovation.

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Commercial Industries

We understand what most managed service providers don’t – when it comes to industry-specific technology, one-size-fits-all solutions don’t exist.

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Public Sector

Specialized IT, cybersecurity, and compliance support for schools, BOCES, local governments, and utilities — backed by 40+ years of public-sector experience.  

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Locations

We serve clients across the lower 48, with regional concentration in the Northeast, Mid-Atlantic, Southeast, Mountain West, and West.  

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The Sourcepass Story

Built and run by technology, security, and managed services people who were tired of how IT gets delivered – and decided to do it differently. 

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The Sourcepass Experience

Excellent service, strategic guidance, and technology delivered with innovation – the operating model behind every Sourcepass engagement, across IT, security, Microsoft, and AI. 

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SERVICES

ROCaaS: Robotic Operations Center as a Service

 

Delivering AI & Automation as a Service — Without Adding Headcount

 

 

Intelligent automation is no longer a future goal — it’s a business necessity. But building internal AI or RPA capabilities takes time, budget, and specialized talent most teams don’t have.

 

Speak with a Specialist

 

Intelligent Automation. On Demand.
At Your Service.

 

ROCaaS (Robotic Operations Center as a Service) is Sourcepass’s service-based model for delivering:

> Robotic Process Automation to streamline repetitive, rule-based workflows

> AI-powered solutions for smarter decision-making and content generation

> Custom Copilot bots built on Microsoft 365 and Power Platform

> End-to-end automation services delivered flexibly via block hours

ROCaaS gives your organization the ability to automate fast and scale smart — all within your existing tech stack.

AI vs. RPA: What's the Difference?

 

  • Robotic Process Automation (RPA)
  • Artificial Intelligence (AI)
  • Robotic Process Automation (RPA)

    What is It?

    Mimics human clicks and keystrokes to perform structures, repetitive tasks based on rules.

    Best For

    Tasks like user provisioning, invoice routing, and data syncing.

  • Artificial Intelligence (AI)

    What is It?

    Learns from data and responds with intelligence - analyzing, predicting, or generating content.

    Best For

    Use cases like summarzing reports, detecting anomalies, or powering chatbots.

Real-World Use Cases

 

  • Employee Onboarding
  • Vendor Integrations
  • Expense Management
  • Employee Onboarding

    What RPA Does

    Creates user accounts, assigns licenses, provisions equipment.

    What AI Adds

    Send summaries to managers and detects missing steps.

  • Vendor Integrations

    What RPA Does

    Syncs CRM, finance, and ticketing data via APIs.

    What AI Adds

    Flags anomalies and summarizes multi-platform activity.

  • Expense Management

    What RPA Does

    Collects and categorizes receipts.

    What AI Adds

    Validates submissions and flags policy violations.

ARTICLE

How AI and Automation Are Transforming
IT Operations and Service Desks

Modern organizations depend on increasingly complex technology environments. Cloud platforms, SaaS applications, remote work infrastructure, and hybrid networks have significantly expanded the number of systems that IT teams must manage.

Artificial intelligence and automation technologies are now helping organizations improve operational efficiency and visibility across their IT environments.

> Learn more

 

COMBINE COPILOT WITH INTELLIGENCE

Microsoft Copilot,
Fully Leveraged

With Sourcepass, you’ll maximize Copilot’s ROI without exposing your business to data or compliance risks. We help you securely deploy, configure, and get value from Microsoft Copilot.

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A Next Generation IT Experience

Quest® by Sourcepass is a next-generation IT management platform that delivers full transparency, exceptional service, and intelligent automation—all in one place.

With real-time ticket tracking, project updates, and streamlined employee onboarding, Quest® puts you in control of your tech ecosystem from desktop or mobile. It's IT made smarter, faster, and fully aligned with your business.

Learn more

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SOC-ISO-Logos2-1  ISO IEC 27001 Badge

 

Dedicated to excellence.

Sourcepass has achieved SOC 2 Type II and ISO 27001 certifications, reflecting our commitment to safeguarding the confidentiality, integrity, and availability of data, environments, and cybersecurity processes for both customers and trusted partners alike.

AI & ROC Insights

Learn more on how we enable success with our clients, our thoughts on emerging technologies, and how to position your company for growth.

AI Productivity & AI Microsoft Solutions

AIOps for SMB IT Operations: Practical Guide to AI Operations

By  Admin    | 7 October 2026
IT teams are expected to support a growing mix of Microsoft 365 services, cloud applications, remote endpoints, security tools, and business-critical systems while operating with ...
Microsoft Copilot AI Communication & Collaboration Productivity & AI Licensing & Cost Control Costs & Budget Modern Workforce & Productivity Microsoft 365 Sourcepass MCOE

Copilot Cowork vs Microsoft Autopilot (Scout) and Credit Costs

By  Nicole Walker    | 6 October 2026
Is Copilot Cowork still worth it now that it costs Copilot credits? Many IT leaders started asking after July 1, 2026, when the automations their teams built during the free ...
Microsoft Copilot AI Productivity & AI Licensing & Cost Control Costs & Budget Sourcepass MCOE

How to Control Microsoft Copilot Credits and AI Agent Costs

By  Nicole Walker    | 29 September 2026
AI can improve productivity, automate repetitive work, and help teams move faster. It can also introduce a new budgeting challenge that many organizations are not prepared for. ...

Let's Automate What's Holding You Back

Ready to accelerate automation across your organization — without building it all from scratch? Talk to the Sourcepass team today. We'll help you start small, scale fast, and stay secure.