1. Discovery & Prioritization
Identify automation, BI, and AI opportunities with measurable impact.
Create a secure, scalable technology foundation that keeps your business productive and growing.
Reduce risk, strengthen resilience, and stay ahead of evolving cyber threats.
Eliminate manual work, increase efficiency, and empower teams with AI and automation.
Transform legacy systems into modern platforms that improve performance and accelerate innovation.
Build, support, and scale the technology foundation your business depends on.
Reduce risk, strengthen resilience, and protect your business from evolving threats.
Automate work, unlock insights, and accelerate better business decisions.
Maximize your Microsoft investment through strategy, security, modernization, adoption, and continuous optimization.
We understand what most managed service providers don’t – when it comes to industry-specific technology, one-size-fits-all solutions don’t exist.
Specialized IT, cybersecurity, and compliance support for schools, BOCES, local governments, and utilities — backed by 40+ years of public-sector experience.
We serve clients across the lower 48, with regional concentration in the Northeast, Mid-Atlantic, Southeast, Mountain West, and West.
Built and run by technology, security, and managed services people who were tired of how IT gets delivered – and decided to do it differently.
Excellent service, strategic guidance, and technology delivered with innovation – the operating model behind every Sourcepass engagement, across IT, security, Microsoft, and AI.
Managed Intelligence gives you ongoing access to specialists across artificial intelligence, business intelligence, and robotic process automation — reducing manual work, improving decisions, and delivering outcomes you can measure, without hiring and managing a specialized team in-house.
Speak with a Managed Intelligence Specialist
Running on Microsoft 365 means the foundation for AI, automation, and better data is already there.
The tools are in place, your people already know them, and it's secure and supported. What's usually missing isn't capability. It's the dedicated time and expertise to put that foundation to work.
Managed Intelligence is built specifically for organizations running Microsoft 365 — that's the environment it operates in. If your team isn't there yet, or the environment needs a stronger foundation first, Sourcepass Managed IT can get you there.
ALREADY ON M365 BUT HAVEN'T ADOPTED COPILOT? The Sourcepass Center of Excellence for Microsoft specializes in exactly that step.
Managed Intelligence Services is an ongoing engagement that gives organizations continuous access to AI, business intelligence, and robotic process automation expertise.
Rather than one-off projects, Sourcepass specialists work inside your Microsoft 365 environment to identify, build, and support automations, AI assistants, and dashboards — prioritizing the highest-impact opportunities first and reviewing results every month.
With Sourcepass Managed Intelligence solutions, your organization keeps improving instead of starting over with each new initiative, and the Microsoft 365 investment you've already made finally pays off.
Even with the right tools available,
most organizations are stuck in the same patterns:
Teams spending hours each week on repetitive, rules-based tasks
Leaders asking for better visibility or reporting and not getting it fast enough
Interest in Microsoft Copilot or Power Platform outpacing the internal capacity to roll it out safely
Data spread across systems with no single, reliable source of truth
Left alone, this gap tends to widen, not close. Manual work compounds as the business grows.
Any AI investment already in place (Copilot included) sits underused, and that gap gets more expensive every quarter:
More manual work stacked on top
More decisions made on stale data
More distance between what the technology can do and what it's actually doing
Managed Intelligence closes that gap with a dedicated team and a structured way to prioritize what matters most.
Sourcepass specialists identify the highest-impact opportunities, build and deploy the automations, AI assistants, and dashboards that address them, and review results with you every month — so your organization keeps improving instead of starting over with each new initiative, and the Microsoft 365 investment you've already made finally pays off.
AI assistance helps your team work faster and make better decisions by augmenting everyday tasks with intelligent support.
Sourcepass helps you deploy AI safely to summarize information, generate first drafts, surface insights, and assist users directly inside tools like Microsoft Copilot — with the governance, permissions, and data controls in place from day one.
Custom internal AI assistants: answer questions about company policies, procedures, benefits, or IT processes
Intelligent document and email analysis: summarize content, extract key data, and recommend next actions
Agentic AI within workflows: interpret inputs and make decisions inside existing processes
Content generation and summarization: draft first-pass content, meeting summaries, or executive briefs
AI assistants embedded in daily tools: enhance productivity inside Microsoft 365 and other business applications
Robotic Process Automation (RPA) eliminates time-consuming, repetitive tasks by automating rule-based workflows across your systems.
Account provisioning, data entry, system updates, and approvals run consistently and accurately without manual intervention — reducing errors and freeing your team for higher-value work.
Employee onboarding and offboarding: create accounts, assign licenses, provision access, and notify managers automatically
HR and finance process automation: automate approvals, form intake, data entry, and system updates
Service and IT operations: trigger predefined actions based on ticket creation or system events
Data movement between systems: sync records across platforms without manual intervention
Compliance and consistency enforcement: ensure repeatable processes run the same way every time
Business intelligence services turn raw data into clear, actionable insight.
Sourcepass delivers dashboards, reports, and data views that give leaders consistent visibility into performance, trends, and operational health — without relying on manual reporting or fragmented spreadsheets.
Managed Intelligence connects Microsoft 365, CRM, finance, HR, and third-party platforms so data flows cleanly and consistently across your organization — supporting automation, reporting, and AI use cases while respecting your existing security and access controls.
Otherwise, disconnected systems create delays, inaccuracies, and extra work.
Managed Intelligence addresses common challenges organizations face when adopting automation, analytics, and AI without dedicated internal expertise.
1. Discovery & Prioritization
Identify automation, BI, and AI opportunities with measurable impact.
2. Design & Planning
Develop a delivery plan with milestones, success criteria, and expectations
3. Implementation
Build automations, dashboards, or AI workflows and integrate them into daily processes.
4. Enablement & Change Management
Train the right people on how to use and maintain new capabilities
5. Value Review &
Backlog Grooming
Review results, capture metrics, and plan next steps
6. Ongoing Support
Maintain and refine solutions, and identify new opportunities as they emerge
A point-in-time assessment of your Microsoft 365 and related systems
A prioritized backlog of use cases with impact estimates
Deployment and support of automations, AI agents, dashboards, and integrations
Enablement sessions and how-to guidance for the roles who need it
Ongoing value reviews tied to your business goals and KPIs
An internal knowledge assistant trained on your employee handbook, HR policies, benefits documents, and local compliance requirements — giving employees a reliable resource for common questions, available anytime.
An assistant that reviews time and expense submissions against company policy and flags issues before a manager ever sees the request — catching problems earlier and reducing back-and-forth.
Summarized email threads, meeting-prep briefs, and first-draft content that let your team spend less time on busywork and more time on the conversations that matter.
Automatic ticket triage and routing, plus conversation summaries that help your team resolve issues faster.
AI readiness is about more than turning on a single tool.
As part of Managed Intelligence, Sourcepass helps you adopt AI responsibly — whether that means Microsoft Copilot or a custom AI solution built on the latest models from Microsoft, OpenAI, or Anthropic.
This platform-agnostic approach means we recommend the right model for each use case, rather than forcing every scenario into one tool.
For more on Copilot specifically, see our Copilot page.
→ Review and refine SharePoint, OneDrive, and Teams permissions
→ Confirm role-based access control and a sensitivity-labels approach
→ Verify licenses for M365, Copilot, and Power Platform as applicable
→ Align compliance monitoring using Microsoft Purview where needed
Nearly every organization has at least one valuable use case for Managed Intelligence — most identify one on day one. Common triggers include: teams spending significant time on repetitive, rules-based tasks, leaders asking for better visibility, reporting, or decision support, or interest in Microsoft Copilot, Power Platform, SharePoint, or similar tools.
Managed Intelligence helps SMBs automate everyday work and gain visibility without overcommitting resources — delivering immediate value first, with flexibility to expand as the organization grows.
Typical Outcomes Include: Time savings across finance, operations, and service teams, faster responses, and practical AI usage inside familiar Microsoft tools.
Managed Intelligence helps larger organizations coordinate AI, automation, and analytics with governance and control — acting as a central capability layer that aligns innovation with leadership priorities.
Typical Outcomes Include: Cross-system and cross-team automation, secure AI adoption aligned to compliance requirements, and clear visibility into performance, adoption, and ROI.
Sourcepass approaches Managed Intelligence as a long-term partnership, not a one-off engagement — anchoring every use case to your operational priorities and measurable KPIs, and maintaining a prioritized backlog so improvement continues month after month.
All of it operates inside your Microsoft 365 environment, with permissions, access controls, and governance in place from day one.
When a use case points toward deeper Microsoft 365 or Copilot modernization work, Sourcepass also operates a dedicated Microsoft practice for specialized Azure, Copilot, and M365 work.
Technology choices should serve business goals, not the other way around.
Sourcepass starts every Managed Intelligence engagement by anchoring efforts to operational priorities and measurable KPIs. Use cases are evaluated and prioritized based on impact, ensuring time and effort are spent where it matters most.
The result is practical intelligence that improves efficiency, visibility, and decision‑making—without unnecessary complexity or experimentation.
Managed Intelligence from Sourcepass operates inside your Microsoft 365 environment, leveraging tools your teams already use. Automation, BI, and AI solutions are delivered with permissions, access controls, and governance in place from day one.
This approach allows organizations to adopt AI capabilities such as Microsoft Copilot confidently, without exposing sensitive data or creating compliance risk.
AI, analytics, and automation skills are highly specialized and difficult to maintain internally.
Sourcepass extends your team with dedicated Managed Intelligence specialists, providing continuous advisory and delivery without the overhead of hiring, training, or retaining niche roles.
Clients gain consistent access to expertise that evolves alongside their business, rather than relying on one‑off projects or siloed improvements.
Managed Intelligence is designed for momentum.
Sourcepass maintains a prioritized backlog of use cases, delivers improvements incrementally, and reviews results regularly to ensure continued alignment with business goals.
This ongoing model turns intelligence into a repeatable capability—driving measurable results month after month rather than isolated wins.
Sourcepass approaches Managed Intelligence as a long-term partnership, not a one-off engagement — anchoring every use case to your operational priorities and measurable KPIs, and maintaining a prioritized backlog so improvement continues month after month. All of it operates inside your Microsoft 365 environment, with permissions, access controls, and governance in place from day one.
And when a use case points toward deeper Microsoft 365 or Copilot modernization work, Sourcepass also operates a dedicated Microsoft practice for specialized Azure, Copilot, and M365 work.
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Independently Audited &
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Get the latest Sourcepass articles about AI, Automation, and Managed Intelligence.
Managed Intelligence Services is an ongoing engagement across artificial intelligence, business intelligence, and robotic process automation.
Sourcepass specialists identify the highest-impact opportunities in your environment, then build, deploy, and support the automations, AI assistants, and dashboards that address them — reviewing results with you every month.
Yes. Managed Intelligence is available as a standalone service to any organization — no existing Sourcepass relationship required.
Each month resets around a fresh set of priorities based on your use-case backlog and goals, so the work always stays focused on what matters most right now rather than carrying over a fixed task list.
Larger initiatives — multi-department deployments, complex builds, or projects that need phased delivery — can be scoped as a dedicated project alongside your ongoing Managed Intelligence engagement, so the strategic work still gets done without losing the ongoing optimization in between.
Yes! Managed Intelligence complements Managed IT, cybersecurity, and project services, and can be layered onto an existing Sourcepass engagement at any time.
Advisory, discovery, automation and AI development and implementation, workflow optimization, enablement sessions, and ongoing support — delivered through regular working sessions with your Managed Intelligence specialists.
A one‑year engagement with a 4‑hour monthly minimum.
No. Hours reset monthly.
Yes! It complements Managed IT, cybersecurity, and project services.
Managed Intelligence extends your team with ongoing AI, automation, and analytics expertise—delivered securely inside Microsoft 365 and aligned to your business goals.
Talk to Sourcepass' Managed Intelligence Experts to identify your first Managed Intelligence use case and get started today.