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Support My IT

Create a secure, scalable technology foundation that keeps your business productive and growing.

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Secure My Business

Reduce risk, strengthen resilience, and stay ahead of evolving cyber threats. 

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Automate My Business

Eliminate manual work, increase efficiency, and empower teams with AI and automation.

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Modernize My Technology

Transform legacy systems into modern platforms that improve performance and accelerate innovation.

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Commercial Industries

We understand what most managed service providers don’t – when it comes to industry-specific technology, one-size-fits-all solutions don’t exist.

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Public Sector

Specialized IT, cybersecurity, and compliance support for schools, BOCES, local governments, and utilities — backed by 40+ years of public-sector experience.  

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Locations

We serve clients across the lower 48, with regional concentration in the Northeast, Mid-Atlantic, Southeast, Mountain West, and West.  

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The Sourcepass Story

Built and run by technology, security, and managed services people who were tired of how IT gets delivered – and decided to do it differently. 

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The Sourcepass Experience

Excellent service, strategic guidance, and technology delivered with innovation – the operating model behind every Sourcepass engagement, across IT, security, Microsoft, and AI. 

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MANAGED INTELLIGENCE SERVICES

Managed Intelligence Services 

 

AI, Automation, and BI That Deliver Measurable Results

 

Managed Intelligence gives you ongoing access to specialists across artificial intelligence, business intelligence, and robotic process automation — reducing manual work, improving decisions, and delivering outcomes you can measure, without hiring and managing a specialized team in-house. 

 

Speak with a Managed Intelligence Specialist

 

You've Already Built a Strong Foundation. It's Time To
Take It To the Next Level.

 

Running on Microsoft 365 means the foundation for AI, automation, and better data is already there.

The tools are in place, your people already know them, and it's secure and supported. What's usually missing isn't capability. It's the dedicated time and expertise to put that foundation to work. 

Not on Microsoft 365 Yet?

Managed Intelligence is built specifically for organizations running Microsoft 365 — that's the environment it operates in. If your team isn't there yet, or the environment needs a stronger foundation first, Sourcepass Managed IT can get you there.

ALREADY ON M365 BUT HAVEN'T ADOPTED COPILOT? The Sourcepass Center of Excellence for Microsoft specializes in exactly that step.

 

What is Managed Intelligence?

 

Managed Intelligence Services is an ongoing engagement that gives organizations continuous access to AI, business intelligence, and robotic process automation expertise.

Rather than one-off projects, Sourcepass specialists work inside your Microsoft 365 environment to identify, build, and support automations, AI assistants, and dashboards — prioritizing the highest-impact opportunities first and reviewing results every month.

With Sourcepass Managed Intelligence solutions, your organization keeps improving instead of starting over with each new initiative, and the Microsoft 365 investment you've already made finally pays off.

What Managed
Intelligence Delivers

 

Managed Intelligence closes that gap with a dedicated team and a structured way to prioritize what matters most.

Sourcepass specialists identify the highest-impact opportunities, build and deploy the automations, AI assistants, and dashboards that address them, and review results with you every month — so your organization keeps improving instead of starting over with each new initiative, and the Microsoft 365 investment you've already made finally pays off. 

 

AI Assistants and Intelligent Workflows


AI assistance helps your team work faster and make better decisions by augmenting everyday tasks with intelligent support.

Sourcepass helps you deploy AI safely to summarize information, generate first drafts, surface insights, and assist users directly inside tools like Microsoft Copilot — with the governance, permissions, and data controls in place from day one. 

  • Custom internal AI assistants: answer questions about company policies, procedures, benefits, or IT processes

  • Intelligent document and email analysis: summarize content, extract key data, and recommend next actions

  • Agentic AI within workflows: interpret inputs and make decisions inside existing processes

  • Content generation and summarization: draft first-pass content, meeting summaries, or executive briefs

  • AI assistants embedded in daily tools: enhance productivity inside Microsoft 365 and other business applications 

Robotic Process Automation


Robotic Process Automation (RPA) eliminates time-consuming, repetitive tasks by automating rule-based workflows across your systems.

Account provisioning, data entry, system updates, and approvals run consistently and accurately without manual intervention — reducing errors and freeing your team for higher-value work. 

  • Employee onboarding and offboarding: create accounts, assign licenses, provision access, and notify managers automatically

  • HR and finance process automation: automate approvals, form intake, data entry, and system updates

  • Service and IT operations: trigger predefined actions based on ticket creation or system events

  • Data movement between systems: sync records across platforms without manual intervention

  • Compliance and consistency enforcement: ensure repeatable processes run the same way every time 

Business Intelligence and Reporting


Business intelligence services turn raw data into clear, actionable insight.

Sourcepass delivers dashboards, reports, and data views that give leaders consistent visibility into performance, trends, and operational health — without relying on manual reporting or fragmented spreadsheets. 

  • Executive dashboards: real-time visibility into KPIs and performance 
  • Operational reporting: monitor workload, efficiency, and service trends across teams 
  • Financial and revenue analysis: track performance, forecasts, and key metrics in one place 
  • Data consolidation and normalization: combine information from multiple systems into a single source of truth 
  • Decision-support analytics: identify trends, risks, and opportunities earlier 

Data and Application Integrations


Managed Intelligence connects Microsoft 365, CRM, finance, HR, and third-party platforms so data flows cleanly and consistently across your organization — supporting automation, reporting, and AI use cases while respecting your existing security and access controls.

Otherwise, disconnected systems create delays, inaccuracies, and extra work.

  • PDF and email data ingestion: parse documents and route structured data into downstream systems automatically
  • Cross-platform system synchronization: keep CRM, finance, HR, and ticketing systems aligned
  • Automation-ready data pipelines: enable RPA and AI workflows with clean, connected data
  • Third-party API integrations: connect business applications based on operational needs
  • Workflow orchestration: ensure information reaches the right system, team, or process at the right time

How Agentic AI & RPA Work Together

 

 

How Managed Intelligence Works

Managed Intelligence addresses common challenges organizations face when adopting automation, analytics, and AI without dedicated internal expertise.

1. Discovery & Prioritization

Identify automation, BI, and AI opportunities with measurable impact.

2. Design & Planning

Develop a delivery plan with milestones, success criteria, and expectations

3. Implementation

Build automations, dashboards, or AI workflows and integrate them into daily processes.

4. Enablement & Change Management

Train the right people on how to use and maintain new capabilities

5. Value Review &
Backlog Grooming

Review results, capture metrics, and plan next steps

6. Ongoing Support

Maintain and refine solutions, and identify new opportunities as they emerge

Managed Intelligence in Action

 

  • Administrative and HR
  • Finance
  • Sales and Marketing
  • Service Operations
  • Administrative and HR

    An internal knowledge assistant trained on your employee handbook, HR policies, benefits documents, and local compliance requirements — giving employees a reliable resource for common questions, available anytime.

  • Finance

    An assistant that reviews time and expense submissions against company policy and flags issues before a manager ever sees the request — catching problems earlier and reducing back-and-forth.

  • Sales and Marketing

    Summarized email threads, meeting-prep briefs, and first-draft content that let your team spend less time on busywork and more time on the conversations that matter.

  • Service Operations

    Automatic ticket triage and routing, plus conversation summaries that help your team resolve issues faster.

Copilot & AI Platform Readiness

AI readiness is about more than turning on a single tool.

As part of Managed Intelligence, Sourcepass helps you adopt AI responsibly — whether that means Microsoft Copilot or a custom AI solution built on the latest models from Microsoft, OpenAI, or Anthropic.

This platform-agnostic approach means we recommend the right model for each use case, rather than forcing every scenario into one tool. 

For more on Copilot specifically, see our Copilot page.

→ Review and refine SharePoint, OneDrive, and Teams permissions

→ Confirm role-based access control and a sensitivity-labels approach

→ Verify licenses for M365, Copilot, and Power Platform as applicable

→ Align compliance monitoring using Microsoft Purview where needed 

Why Sourcepass for
Managed Intelligence?

 

Sourcepass approaches Managed Intelligence as a long-term partnership, not a one-off engagement — anchoring every use case to your operational priorities and measurable KPIs, and maintaining a prioritized backlog so improvement continues month after month.

All of it operates inside your Microsoft 365 environment, with permissions, access controls, and governance in place from day one. 

When a use case points toward deeper Microsoft 365 or Copilot modernization work, Sourcepass also operates a dedicated Microsoft practice for specialized Azure, Copilot, and M365 work. 

Why Sourcepass for
Managed Intelligence
 

Sourcepass approaches Managed Intelligence as a long-term partnership, not a one-off engagement — anchoring every use case to your operational priorities and measurable KPIs, and maintaining a prioritized backlog so improvement continues month after month. All of it operates inside your Microsoft 365 environment, with permissions, access controls, and governance in place from day one.

And when a use case points toward deeper Microsoft 365 or Copilot modernization work, Sourcepass also operates a dedicated Microsoft practice for specialized Azure, Copilot, and M365 work.

AWARD-WINNING SERVICES

MSP 501 MSP of the Year (2026),
CRN Triple Crown (2026)

97% CSAT SCORE

We're Committed to an Innovative
IT Experience Clients Love

 

IN-HOUSE SOC & NOC

US-Based 24/7 Security Operations and Network Operations Centers

SOC 2 TYPE II ISO 27001

Independently Audited &
Annually Recertified

2026 FAST GROWTH 150 2026 CRN Tech Elite 250 CRN MSP 500 2026 2026 SP 500 MSP 501 MSP of the Year 2026 PAX8

Resources for AI, Automation, and BI

Get the latest Sourcepass articles about AI, Automation, and Managed Intelligence.

Microsoft Copilot AI Microsoft SharePoint & Teams Managed Intelligence (MIaaS)

The ROI of Meeting Transcripts: Turning Conversations Into ...

By  Admin    | 18 August 2026
Most businesses generate valuable knowledge every day and then struggle to find it again. A leadership meeting clarifies why a strategic decision was made. A project call ...
Microsoft Copilot AI Managed Intelligence (MIaaS)

Why AI Meeting Notes Are Replacing Traditional Meeting Minutes

By  Admin    | 14 August 2026
AI meeting notes are changing how organizations capture decisions, assign accountability, and follow through after meetings. Instead of relying on one person to manually document ...
AI Managed Intelligence (MIaaS)

Managed Intelligence as a Service Explained: From Data ...

By  Courtney Noonan    | 16 June 2026
Every day, your business generates more data than ever—but how much of it actually drives action? Many organizations are overwhelmed with alerts, reports, and dashboards, yet ...

Frequently Asked Questions

Turn Intelligence Into Measurable Outcomes

Managed Intelligence extends your team with ongoing AI, automation, and analytics expertise—delivered securely inside Microsoft 365 and aligned to your business goals.

Talk to Sourcepass' Managed Intelligence Experts to identify your first Managed Intelligence use case and get started today.