IT SERVICES

Co-Managed IT Services

Empower Your Internal IT Team with Expert Partnership

With Co-Managed IT services by Sourcepass, you can expand your current IT resources with a Sourcepass technology team that offers a range of solutions and dedicated advisors to accomplish strategic outcomes without having to hire and train additional internal IT staff.

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Support and Optimize Your Internal IT

Are your IT leaders under pressure, juggling escalating cybersecurity risks, cloud adoption, compliance mandates, and burnout among staff? Co‑Managed IT is the answer.

Whether it’s supplementing your frontline support, escalations team, infrastructure team, cloud team, NOC, SOC, GRC team, or some combination of all of the above, managing an IT department’s workload with available internal resources isn’t easy.

Our hybrid model allows you to retain strategic control while accessing flexible, scalable expertise that fills skill gaps, expands capacity, and reduces risk.

Co-Managed IT Support by Sourcepass Includes:
- Access to a dedicated client success team
- Network and system monitoring
- IT service desk monitoring
- Escalation to Sourcepass / Remote IT support
- Automated Windows Security patch management & reporting
- Multi-layered security & endpoint protection
- Security Operations Center (SOC) review
- Co-Managed IT tools, including remote monitoring & management, IT documentation management, and service desk ticketing system
Why Co-Managed IT is a Smart Strategy
- Fill Critical Skill Gaps: Cybersecurity, SOC, cloud, compliance, infrastructure management—think of us as your “IT bench strength.”
- Scale Responsibly: Add capacity during peaks or projects—without hiring full-time.
- Strengthen Security: Leverage our 24×7 SOC and SIEM-powered threat response capabilities.
- Align IT with Business Goals: Co‑strategize with vCIOs and Client Success Managers who guide your roadmap and budgeting.

Feature	Internal Only	Fully Managed	Co-Managed with Sourcepass
Strategic IT Control	Yes	No	Yes
24x7 Monitoring & Threat Response	No	Yes	Yes
Access to Cloud, SOC, and Compliance Experts	No	Yes	Yes
Predictable Monthly Costs	No	Yes	Yes
Seamless Integration with Existing IT	Yes	No	Yes

Leverage Sourcepass' Expertise

Our Co-Managed IT services provide a strategic augmentation to your existing IT team.

By focusing on key areas such as end-user support, cloud engineering, project management, or security services, Sourcepass complements and integrates with your internal IT staff to provide a comprehensive, holistic team.

This collaborative approach ensures that your IT team can dedicate their efforts to their critical business objectives while benefiting from the specialized expertise and expanded capabilities offered by Sourcepass to round out your team.

We don't replace your IT staff - we compliment and support them by focusing on key areas so your internal IT team can focus on their objectives.

In addition to co-managed IT for SMBs, we also specialize in Enterprise co-managed services.

For large organizations with complex infrastructure and regulatory obligations, traditional co-managed IT support often isn’t enough.

Sourcepass Enterprise Co-Managed IT Services are designed for organizations that require 24x7 infrastructure oversight, advanced cybersecurity operations, and direct collaboration with CIOs, CISOs, and internal IT teams.

We supplement—not replace—your internal staff with enterprise-grade NOC, SOC, compliance, and infrastructure expertise.

Sourcepass Client Strategy and vCIO services help turn IT from a reactive support function into a proactive business advantage.

Together, these services provide dedicated relationship management, risk-based guidance, technology roadmapping, budgeting support, and quarterly strategic reviews to help you reduce surprises, improve uptime, strengthen security, and plan confidently for growth.

From identifying service trends and operational gaps to prioritizing future investments, Sourcepass helps ensure your technology environment supports both your day-to-day needs and your long-term business goals.

Sourcepass IT Service is built to deliver more than ticket resolution.

Our multi-tiered support team combines help desk, advanced engineering, service operations, and leadership oversight to provide fast, structured, and dependable support at scale.

By pairing clear communication, strong accountability, and proactive insight with AI-assisted triage and efficient workflows, we help reduce downtime, improve resolution times, and create a service experience where clients feel supported, heard, and understood every step of the way.

A Next Generation IT Experience

Quest® by Sourcepass is a next-generation IT management platform that delivers full transparency, exceptional service, and intelligent automation—all in one place.

With real-time ticket tracking, project updates, and streamlined employee onboarding, Quest® puts you in control of your tech ecosystem from desktop or mobile. It's IT made smarter, faster, and fully aligned with your business.

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Why Partner with Sourcepass?

> SOC 2 Type II & ISO 27001 Certified for data integrity and process excellence.

> Nationwide support with 9 offices and Smart‑Hands field technicians.

> Quest® platform for real‑time system visibility and automation.

> Flexible engagement models—scale services up or down with ease.

> Fixed monthly pricing—confidence in budgeting without surprises.

Key Business Outcomes

> Reduction in ticket backlog

> Faster incident resolution time

> Elimination of nights/weekend on-call burnout

> Straightforward compliance to SOC2, HIPAA, NIST

2200

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Clients

500

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Team Members

9

Locations

97

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CSAT Score

SOC-ISO-Logos2-1 ISO IEC 27001 Badge

Dedicated to excellence.

Sourcepass has achieved SOC 2 Type II and ISO 27001 certifications, reflecting our commitment to safeguarding the confidentiality, integrity, and availability of data, environments, and cybersecurity processes for both customers and trusted partners alike.

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