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Meet Quest®

Your AI-Powered IT Service Platform

TIRED OF GUESSING WHERE YOUR IT TICKETS STAND?
Quest® is your intelligent, self-service IT portal — designed to streamline support, increase productivity, and provide real-time insight into your organization’s IT operations.

Quest Login Page

Go to Quest® Download App

What is Quest®?

Quest® is Sourcepass’s AI-powered service delivery platform that simplifies how employees access, track, and engage with IT. Quest® helps businesses scale IT support without scaling overhead.

It’s not just a ticketing tool. Quest® is your digital command center for support requests, automation, procurement, and strategic visibility.

WITH QUEST®, YOU GET:

→ 24/7 access to support and status updates

→ AI-assisted self-service and ticket deflection

→ Real-time dashboards for IT, leadership, and end users

→ Seamless integration with Microsoft 365 and existing systems

Automated Onboarding & Offboarding
AI-Powered Ticketing
Live Status Tracking
Streamlined Co-Managed IT Boards
Role-Based Dashboards
Procurement Tracking
Integrated Knowledge Base

Automated Onboarding & Offboarding

WHAT IT DOES

Automates new hire onboarding, simplifies role changes, accurately offboards departing employees

VALUE DELIVERED

Ensures faster, more accurate, and secure employee lifecycle management.
AI-Powered Ticketing

WHAT IT DOES

Suggests solutions before a ticket is submitted

VALUE DELIVERED

Reduces volume & speeds up resolution
Live Status Tracking

WHAT IT DOES

See exactly where every request stands

VALUE DELIVERED

Increases transparency & user trust
Streamlined Co-Managed IT Boards

WHAT IT DOES

Our Ticket Board streamlines Sourcepass tickets and internal tickets - all in one place

VALUE DELIVERED

Designed specifically for co-managed clients, IT Managers can see and manage all tickets in one place in Quest®
Role-Based Dashboards

WHAT IT DOES

Tailored views for execs, managers, and IT

VALUE DELIVERED

Improves decision-making
Procurement Tracking

WHAT IT DOES

End-to-end visibility into IT purchases

VALUE DELIVERED

Keeps budgets and timelines in check
Integrated Knowledge Base

WHAT IT DOES

Smart search for how-tos and self-resolve options

VALUE DELIVERED

Reduces help desk burden

Designed for Modern IT Teams

QUEST® IS IDEAL FOR ORGANIZATIONS THAT:

Want to reduce email noise and improve IT responsiveness
Need visibility into IT performance and procurement SLAs
Have growing remote or hybrid workforces
Are tired of “black box” MSP relationships

Whether you’re in a fully managed or co-managed IT model, Quest provides the clarity and control your business needs to thrive.

As security is a top priority for us, Quest® offers multiple authentication methods, including FaceID, Office 365, and G Suite logins. This ensures that your data is protected while providing you with convenient access to your account. Our platform combines security with ease of use, giving you peace of mind.
- Cloud-native & secure within your Sourcepass environment
- Integrates with Microsoft 365, Teams, and third-party tools
- SOC 2 Type II and ISO 27001 certified platform
- Built with enterprise-grade compliance in mind

Access Quest® from your Apple iOS and Android devices.

Simply scan the QR code or download from the App Store or Google Play to enjoy instant access to your service requests, real-time notifications, and more.

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Watch How Quest™ Mobile Works

Quest by Sourcepass Co-Managed IT

Our Ticket Board in Quest®: A Better Way for Co-Managed IT ...

By Courtney Noonan | 11 August 2026

For many co-managed IT organizations, ticket management often requires navigating multiple systems, tracking down updates, and juggling ownership between internal teams and ...

Quest by Sourcepass

Quest for Client Administrators: Key Updates, Features, and ...

By Alex Davis | 15 April 2026

For many organizations, IT platforms are judged by one simple question: do they make day-to-day administration easier, or do they create more work? Quest is no longer just a place ...

Quest by Sourcepass

[Webinar] Unlocking New Capabilities with Quest®

By Courtney Noonan | 5 January 2026

As 2025 came to a close, Sourcepass wrapped up its final Learning Series webinar of the year with a deep dive into the Quest® platform—unveiling recent enhancements, showcasing ...