We already turned on Copilot but nobody’s really using it — can you help?

Yes — this is one of the most common situations we see. We assess why adoption has been low and build a plan to turn it around, without changing your existing licenses.

How long does a typical Copilot deployment take?

A phased rollout for a mid-sized team is often completed within four to eight weeks, depending on departments involved and whether governance work is needed first.

Do you provide training materials, or just technical setup?

Both. Technical deployment without training tends to produce exactly the low-adoption problem described above.

Can you deploy Teams Phone if we’re moving off a traditional phone system?

Yes. This typically involves planning number porting, call routing, and user training.

What if different departments need different levels of Copilot access?

That’s normal and expected. Role-based deployment means not every department gets the same rollout.

How do you measure whether adoption is actually working?

Usage data is available in the Microsoft 365 admin tools if your team wants to track it, and we're happy to walk your IT team through what to look for.

Is Windows 365 or Azure Virtual Desktop better for our remote team?

It depends on cost, performance, and how your team works — see our Windows 365 & AVD page for the comparison.

Do we need a security review before deploying Copilot?

We strongly recommend it. Copilot respects existing permissions, so gaps in your current security setup can lead to Copilot surfacing information it shouldn’t.

MICROSOFT DEPLOYMENT & ADOPTION SERVICES

Turn Microsoft Licenses
Into Actual Productivity

Copilot, Teams, and Windows 365 deployment and training — so your team actually uses what you’ve already bought.

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A Microsoft License Doesn’t
Do Anything By Itself

We’ve seen plenty of businesses pay for Copilot, Teams Phone, or Windows 365 and get a fraction of the value they expected .

This is often because nobody planned for how people would actually start using them. Adopt is the fourth stage of the MCOE Practice Framework, and it’s where a purchase turns into a habit.

About the Modernize Stage

Modernize is the migration stage of the Sourcepass MCOE Practice Framework: Microsoft 365 and Azure migrations, tenant consolidation after a merger or acquisition, moves off legacy providers, and hybrid transitions.

We plan each move around your business, test before go-live, and fix security gaps along the way — so it’s done once and done right, without the disruption migrations are known for.

Why Adoption Is Often
the Missing Piece

Most Microsoft rollouts fail quietly. Nobody complains, but usage stays low, and six months later the license renewal shows up as an expense nobody’s getting much out of.

That’s an adoption problem, not a technology problem. Before any Copilot rollout specifically, we recommend a Secure review — Copilot only respects the permissions you’ve already set up, so getting that right first is what makes adoption safe.

Practice engagements with Sourcepass MCOE follow five stages. Adopt is where the tools get used.

Assess → Secure → Modernize → ● Adopt → Sustain
- Assess: Understand your licensing, security, and environment
- Secure: Harden identity, access, governance, and compliance
- Modernize: Migrate, deploy, and clean up the environment
- ● Adopt: Roll out and train so the tools get used
- Sustain: Provide on-demand, paid support and optimization guidance
See how the stages work together across the MCOE Practice Framework and the full practice.
Adoption work is busiest around the tools people use directly every day:
- Copilot → Microsoft Copilot Services
- Teams & Teams Phone → Microsoft Teams & Teams Phone
- Windows 365 & AVD → Windows 365 & AVD Services
- Microsoft 365 feature adoption → Microsoft 365 Services

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Why Sourcepass MCOE?

Sourcepass MCOE is the dedicated Microsoft practice within Sourcepass, built to help organizations get more from Microsoft.

Every engagement is backed by specialized Microsoft expertise; two Pax8 Global Microsoft Copilot MVP Awards; Microsoft Solutions Partner designations across Security, AI Business Solutions, and Cloud & AI Platforms; and the national resources of one of the country’s top-ranked managed services providers.

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MICROSOFT DEPLOYMENT & ADOPTION SERVICES

Turn Microsoft Licenses
Into Actual Productivity