Managed IT Services | Complete IT Coverage by Sourcepass

Responsive Managed IT and Support for Your Team

Keeping technology updated, secured, and running at peak performance can be a challenge for any business, but you also need to ensure your employees have the support and guidance they need to be successful.

Our fully managed IT service plans deliver a responsive and innovative engagement to support your IT needs, improve employee experience, and drive growth for your business.

We provide the technical support, engineering expertise, strategic guidance, and impactful technology solutions to transform your company into a modern, secure, cloud-enabled business.

Our team focuses on delivering a high-touch support experience combined with Quest™, our innovative IT platform, to deliver a next-generation client experience that keeps you updated and in control.

Intelligent Security to Protect
Your Business For Years to Come

Our service plans include powerful security solutions and options that provide a secure, modern ecosystem for your business, all managed by our team of cybersecurity professionals.

Based on Microsoft 365 and Entra along with the industry’s leading security solutions, we’ve specifically designed our security suite to empower your employees, safeguard your business data, and simplify your IT.

Our cybersecurity professionals closely monitor your IT environment 24x7, providing robust oversight, rapid response to threats, and timely communication to keep your business safe.

> Endpoint Protection for PCs, Macs & Servers

> Microsoft 365 & Azure Protection

> Cloud Backup & Disaster Recovery

> Phishing & Spam Protection

> DNS & Content Filtering

> Dark Web Monitoring

> Security Awareness Training

> Optional 24x7 SOC & SIEM Services

> Optional GRC and Compliance Services

Feature	Break-Fix IT	Internal IT	Sourcepass Managed IT
24/7 Support	X	X	√
Predictable Monthly Pricing	X	X	√
Strategic IT Roadmap	X	X	√
Built-In Cybersecurity & Compliance	X	X	√
Quest® Service Visibility Platform	X	X	√

Sourcepass IT Service is built to deliver more than ticket resolution.

Our multi-tiered support team combines help desk, advanced engineering, service operations, and leadership oversight to provide fast, structured, and dependable support at scale.

By pairing clear communication, strong accountability, and proactive insight with AI-assisted triage and efficient workflows, we help reduce downtime, improve resolution times, and create a service experience where clients feel supported, heard, and understood every step of the way.

Sourcepass Client Strategy and vCIO services help turn IT from a reactive support function into a proactive business advantage.

Together, these services provide dedicated relationship management, risk-based guidance, technology roadmapping, budgeting support, and quarterly strategic reviews to help you reduce surprises, improve uptime, strengthen security, and plan confidently for growth.

From identifying service trends and operational gaps to prioritizing future investments, Sourcepass helps ensure your technology environment supports both your day-to-day needs and your long-term business goals.

Why Sourcepass?

As a Microsoft Solutions Partner, Sourcepass delivers unmatched Microsoft 365 services tailored to your business environment.

> Certified Microsoft Power Platform consultants and developers

> 2,200+ clients served across all 48 continental U.S. states

> National reach, with local service and strategic guidance

> SOC 2 Type II and ISO 27001 certified for trust and security

> Quest® platform transparency for full visibility

Who Should Consider Fully Managed IT?

Fully managed IT services are ideal for:

> SMBs with limited or no internal IT resources

> Fast-growing companies scaling across new regions or teams

> Regulated industries requiring robust compliance and security

> Orgs looking to modernize without hiring a full tech team

A Next Generation IT Experience

All Sourcepass clients gain access to Quest®, our innovative and powerful IT management platform.

Quest® is changing the client IT experience with quick access to service details, real-time project status, and powerful automation for onboarding new employees and more. Now also available on mobile iOS and Android devices.

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Managing Your Team
Has Never Been Easier

Using Quest® by Sourcepass, your team can quickly access self-help resources or request technical support from our team with ease. All of our interactions are updated in real time, keep everyone up to date on our efforts.

Quest’s simplified interface can be customized for your company’s applications to quickly identify and route requests to the right subject matter expert while providing links to self-help information for common issues.

In addition to support resources, Quest® can provide your team with a powerful dashboard, quickly linking employees to the application they need every day.

Request Technical Support
Quickly Access Ticket Status
Access Self-Help and Key Applications
Review Project Status
Easy Access via Desktop or iOS App

AI Powered
Automation & Support

To support growing companies, we provide a customized experience to automate employee onboarding and role changes, with direct integrations into HR systems, identity management platforms, and popular applications.

This allows us to deliver powerful workflow automation to create accounts, provision applications, assign security rights, and initiate the procurement process for any required PCs, software, or accessories needed.

Beyond the required IT components, we can also gather information and route requests to specific departments such as HR, marketing, facilities or any other team that needs to be part of the hiring process.

Automate Employee Onboarding
Simplify Role Changes
Accurately Offboard Departing Employees
Automate Procurement & Licensing

SOC-ISO-Logos2-1 ISO IEC 27001 Badge

Dedicated to excellence.

Sourcepass has achieved SOC 2 Type II and ISO 27001 certifications, reflecting our commitment to safeguarding the confidentiality, integrity, and availability of data, environments, and cybersecurity processes for both customers and trusted partners alike.

Frequently Asked Questions

Why do growing businesses choose fully managed IT?
Why do growing businesses choose fully managed IT?
- Reduced Operational Costs: Eliminate the expense of building and managing an internal IT department.
- Improved Efficiency: Allow internal teams to focus on strategic initiatives instead of day-to-day tech issues.
- Enhanced Productivity: Reliable systems and fast support keep your workforce operating at full speed.
- Stronger Security Posture: Access enterprise-grade protection without the overhead of building it in-house.
- Access to IT Expertise: Tap into a team of certified professionals with experience across technologies and industries.
- Peace of Mind: Know that your infrastructure is monitored, secured, and optimized—24/7.
What’s the difference between managed and co-managed IT?
Will Sourcepass support all of my offices?
Can managed IT help with compliance requirements?
How is pricing structured?
Why choose Sourcepass for Managed IT Services?
At Sourcepass, we don’t just manage IT—we transform it. Our fully managed service model is proactive, transparent, and tailored to your unique business needs. Through our proprietary Quest™ platform, we deliver real-time visibility into tickets, projects, devices, licenses, and more—so you’re always in control.

What sets us apart:
- 24/7/365 U.S.-based support
- Predictable, scalable pricing
- Strategic guidance from seasoned IT advisors
- Compliance-ready solutions for HIPAA, SOX, CMMC, and more
- Fast deployment and expert onboarding
- A 97% client satisfaction rating

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